Progress Report
Resources Index
Progress Report
Delivering on the Promise of a Great Customer Journey
11 Min Read
11 Min Read

Delivering on the Promise of a Great Customer Journey

Immersive, and engaging customer journeys have become competitive differentiators among today’s enterprises, with modern digital experience platforms powering these efforts. The right platform enables businesses to deliver highly personalized, omnichannel experiences and empowers organizations to craft the journeys customers want. 

In order to understand the customer journey more, download this eye-opening interview with Melissa Webster, Program Vice President, Content and Digital Media Technologies at research firm IDC. Inside, she answers the burning questions such as:

  • What are the primary challenges facing businesses and their customer journey.
  • How to deliver an omnichannel experience.
  • And, the first steps required to implement a modern digital experience platform.

Not to mention, much more!

Delivering a great customer journey is difficult, so make sure to take all advice on offer. Download the interview now!

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Masterclass enquiries:
Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


Find a job in customer support with Jobsora