Progress Report
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Progress Report
The New Customer Journey is Just Beginning
12 Min Read
12 Min Read

The New Customer Journey is Just Beginning

The customer experience is incredibly important to business success and is often tied to customer engagement, retention rates, revenue, purchase frequency, and overall loyalty. So, achieving the correct balance can be incredibly beneficial to a business.

However, in today's digital world, the customer journey is incredibly complex, with everything from geographic location to data quality influencing the customer experience. As a result, brands may not be making the most of their customer experiences.

Thankfully, Progress has released an extensive eBook covering all things customer journey! Inside, you will learn about:

  • What makes a great customer experience.
  • The importance of personalization.
  • And, the tools needed to implement a solid consumer experience.

Not to mention, much much more!

Consumer expectations are through the roof. So much so, they will spread negative reviews and abandon brands if they don't fulfill their expectations. So, strong customer experience is a must-have.

Download Progress' report now, and start implementing your customer journey!

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Masterclass enquiries:
Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


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